Horizon Assist· Automate
Answer every enquiry in seconds, day or night
Answer every enquiry in seconds, 24/7 — and only hand over the ones worth your time.
Horizon Assist is an AI assistant trained on your business. It answers customers' questions on your website and other channels, books appointments into your diary and passes you the serious enquiries — with the details already gathered.
What happens next
- Free 20-minute call
- Fixed-price proposal in 48 hours
- We get started
The problem
Slow replies lose work you never knew you had
People expect a quick answer. If they don't get one, they try the next business on the list. Meanwhile your team spends hours answering the same questions about prices, opening hours and availability.
- Enquiries after 5pm and at weekends wait for hours
- Staff answer the same ten questions every day
- Time is wasted on enquiries that were never a good fit
- Booking an appointment takes several emails back and forth
What's included
What's included
A managed service: we set it up, keep it accurate and improve it every month.
- 01
Trained on your business
Your services, prices, policies and tone of voice — so answers are accurate and sound like you.
- 02
Books appointments
Connects to your calendar so customers can book consultations, surveys or visits without the back-and-forth.
- 03
Qualifies leads
Asks the questions your team would, then sends you a tidy summary of each serious enquiry.
- 04
Hands over to a human
Knows when to stop and pass the conversation to your team, with the full history attached.
- 05
Safe and compliant
Clear disclosure that customers are talking to an assistant, UK GDPR-compliant data handling and guardrails on what it will and won't say.
- 06
Monthly improvement
We review conversations, fill gaps in its knowledge and send you a short report on what customers are asking.
Industry example · Solicitors — conveyancing and family law
An enquiry assistant that books consultations
Before
Website enquiries went to a shared inbox. Out-of-hours enquiries waited until the next working day, and fee earners spent time on calls that weren't a fit.
After
An AI enquiry assistant answers common questions about fees and process, checks the type of matter, and books a consultation with the right fee earner — around the clock.
Illustrative scenario based on the kind of work we do.
The result
Measured in replies, bookings and hours
Every month you'll see how many conversations it handled and what they led to.
- We measure average first response time
- We measure more enquiries converted to bookings
- We measure staff time saved each week
Price
A monthly service, no long contract
Set-up is quoted at a fixed price; the monthly fee covers hosting, monitoring and improvements.
Horizon Assist
A customer-facing AI assistant, managed for you.
From £300/month
- Website chat assistant trained on your business
- Appointment booking into your calendar
- Lead qualification and summaries
- Human handover with full history
- Monthly review and improvement
- Rolling monthly contract after the first three months
One-off set-up from a fixed price, confirmed in your proposal. Prices exclude VAT. Full price list on our pricing page.
FAQ
Horizon Assist: your questions answered
Will it say something wrong to a customer?
It only answers from information you've approved, and it's set up to hand over to a person rather than guess. We review conversations every month and correct anything that needs it.
Do customers know they're talking to AI?
Yes. We always make it clear that customers are talking to an assistant and give them an easy way to reach a person.
Talk to us about Horizon Assist
Book a free 20-minute call. We'll listen, give you an honest view of what would help most, and follow up with a fixed-price proposal within 48 hours.
What happens next
- Free 20-minute callTell us where the business is and where you want it to be. No pitch, no jargon.
- Fixed-price proposal in 48 hoursA clear scope, timeline and price in plain English. No surprises later.
- We get startedAgree the plan and we begin, with a short progress update every week.